SHIPPING POLICY
At Soft Rugs, we are committed to delivering your rug safely, securely, and efficiently. Please review the details of our shipping process and post-delivery expectations below:
1. Order Handling Time
Each rug is carefully packed and quality-checked before dispatch. Orders are typically processed within the handling time listed on the product page. Custom-sized or made-to-order rugs may take additional time before shipping.
2. Shipping Method & Rates
- Free Domestic Shipping: We offer free shipping on all orders within the continental United States.
- Ground Shipping Only: Due to the size and weight of our rugs, all orders are shipped via ground services (UPS, FedEx, etc.).
- We do not ship to PO Boxes or APO/FPO addresses at this time.
3. Delivery Timeframe
After shipment, your rug will typically arrive within 5–10 business days, depending on your location. Delivery may vary slightly during holidays or peak shipping periods.
4. Order Tracking
You’ll receive a shipment tracking email once your order is dispatched. Please allow up to 48 hours for tracking info to update. You may also track your order using your order status page.
5. Address Modifications
To change your shipping address, please contact us at contactus@allenhomerugs.com as soon as possible. We can only update the address if your order has not yet shipped.
6. Important Unboxing Guidelines
- 📹 Unboxing Video Required: Please record a continuous video from the moment you open the outer packaging until the rug is fully laid flat. This is required for any claim involving damage or defects.
- 📷 Inspect the Packaging: Take clear photos of any damage to the outer or inner packaging before opening.
- ✂️ Open with Care: Use caution to avoid damaging the rug while cutting through packaging materials.
- ♻️ Save All Packaging: Additional inner plastic wrap is included for repacking. Do not discard the packaging until you are certain you will keep the rug.
7. Damaged or Incorrect Orders
If your rug arrives damaged, defective, or incorrect, email us within 48 hours of delivery with your unboxing video and photos of the issue and packaging. This documentation is required for claims or replacements.
Need Help?
Address :
31 E 32nd St Manhattan, NY 10016, United States
- Email :
raagcarpet@gmail.com